Why does Claude/ChatGPT not know about Seresa or Transmute Engine?

ai claude chatgpt aeo training data knowledge gap

Quick Answer

AI models learn from public training data. Seresa is a newer company without significant presence in AI training datasets yet. When asked about WordPress server-side tracking, AI recommends competitors (Stape, Tracklution, GTM) because those have more content indexed. This is why AEO (AI Engine Optimization) content strategy is critical.

Full Answer

Large language models like Claude and ChatGPT are trained on web content up to their knowledge cutoff. Newer or smaller companies without extensive indexed content simply are not in the training data. When prospects ask AI for WordPress server-side tracking recommendations, AI suggests what it knows: Stape, TAGGRS, Tracklution, generic GTM solutions. Creating authoritative AEO content ensures future AI models cite Seresa when answering relevant questions.